Frequently Asked Questions
Q: How do I get my medical records into my AlwaysMed account?
A: You can collect your medical records yourself or we can collect them for you for a minimal fee. After you log in to your account, clicking on Forms. You will find instructions and forms there on how to get your medical records. Either way, AlwaysMed will upload your records to the Vault and place them in the appropriate category.
Q: What happens when my records are faxed, mailed or emailed to AlwaysMed?
A: Our trained HIPAA certified personnel will organize, upload and store your documents in our
highly secure Medical Records Vault.
Q: How do I find my records after they are filed?
A: Log in to your account and go to your Health Profile. At the bottom left menu there is a link to AlwaysMed Vault. The Medical Vault will have copies of all Medical records we have received for your account.
Q: Can I store non-medical information on the site?
A: Not yet. But coming soon, you will be able to store living wills and other vital documents.
Q: Can I print out my records?
A: Yes, highlight the page and go to "print" on your browser.
Q: Can I cancel the service?
A: We would like to have the opportunity to fix any problem you have with our service. So please call us before you cancel. You may cancel anytime and we will refund your yearly membership fee of $20.
Q: How do I become a AlwaysMed member?
A: Go to AlwaysMed.com click on the "pricing" button on top of home page, and follow the few simple steps.
Q: How long must healthcare providers keep my records?
A: Regulations vary from a state to another. AlwaysMed can archives and stores records on an ongoing basis.
Q: Are there any additional charges when AlwaysMed requests my records from doctors, hospitals or other healthcare facilities?
A: Yes. Please read our pricing page to find out more.
Q: Will AlwaysMed ever sell or share my patient identifiable information to any third party?
A: We do not sell any member information, and we do not share any member information without the patient's specific written authorization.
Q: What if I lose my AlwaysMed USB?
A: Log in to your account, click on Upgrade Membership and then chose to purchase a USB flash drive.
Q: How do I include an attachment?
A: To see how to send AlwaysMed a file, log in to your account and click on Forms to download forms and instructions. Be sure to include your name and MID#.
Q: What if I need assistance right now?
A: Our Customer Service Dept. is available Monday-Friday 9AM - 5PM EST
Q: How quickly will I receive an answer to my question?
Our response time is 24 hours, excluding holidays.
Q: How much does AlwaysMed cost?
A: AlwaysMed membership will cost $20/year which will allow you to store and access your medical records in our Vault.
Q: What is a Medical Emergency Wallet Card?
A: The Medical Emergency Wallet Card, printable from your own computer, contains only the most critical health information needed by first responders. We provide the wallet card so you can be covered even if you are not near an internet connection or a power source. We are preparing you for a possible emergency.
Q: How much medical information should I enter?
A: The more comprehensive your records are, the more useful the system is for you. Take your time in entering all your health information and contacting all your doctors.
Q: How can I share my AlwaysMed.com information with my doctor?
A: While at doctors office, you can use your USB and /or show him your account information on the web or simply print your records and take it with you.
Q: How does my doctor use my AlwaysMed.com information?
A: It depends on the doctor, but mostly they use the information to see past test results.
Q: Do I need to know medical terms or have any special medical knowledge to use AlwaysMed.com?
A: AlwaysMed software is user friendly, you do not need any special training to use the system. If you run into any difficulty, feel free to call our customer service.
Q: How can my AlwaysMed.com information help me if there is an emergency?
A: your wallet health card contains your most crucial health information needed by first responders and your USB & web has your entire records for physician to review prior of making crucial decisions.
Q: Is AlwaysMed.com information confidential and secure?
A: we value our members privacy, we follow all governmental and HIPAA rules. please review our terms of use on our website.
Q: Will my insurance company have access to my account?
A: No. Your insurance company will not have access to your account. No one will have access to your account without your authorization.
Q: What happens if I lose my password?
A: go to "member log in" click on "forget password" and follow the steps. Your password will be emailed to you.
